Shipping Policy

The processing of your order usually takes 1 business day. Once your order is processed and shipped, you will receive a confirmation email with a tracking number.

The delivery time is generally 8 to 14 business days. We do everything we can to deliver your order as quickly as possible.

Is your package delayed? This can happen during peak periods such as Black Friday or Christmas. Please wait an additional 3 business days and then contact our customer service if your package has not yet arrived. Don’t forget to include your order number.

If your order arrives damaged, please contact us within 24 hours and provide photo or video proof of the damage, along with your order number.

If your product arrives damaged, we will send a new package free of charge. If a second defective delivery occurs, you will receive a full refund.

For a lost or undelivered package due to a logistical issue, we will always send a new package before applying our refund and return policy.

If a package is not accepted or picked up at the post office, it will automatically be returned. We reserve the right to deduct $15 from the refund for the incurred costs.

Because our orders are processed immediately, you can cancel your order within 2 hours of placing it. After this window, your order is already moving through our fulfillment system and we are no longer able to cancel it.