Questions? We've got Answers
How do I track my order?
How do I track my order?
You can track your order anytime using your order number and email, or tracking number here.
When will my order arrive?
When will my order arrive?
Delivery usually takes 5–10 business days within the United States. You’ll receive a shipping confirmation once your order is on its way.
Will I have to pay import or customs fees?
Will I have to pay import or customs fees?
No, there are no additional fees beyond what you pay at checkout.
What if the product doesn’t fit me?
What if the product doesn’t fit me?
No worries — we offer a 30-day money-back guarantee.
Our products generally run a bit small, so you’re safe ordering one size up.
Why does it say my address isn’t valid at checkout?
Why does it say my address isn’t valid at checkout?
Our delivery service is limited to specific U.S. states. If you see this message, it means we don’t ship to your area yet. You can try another valid U.S. address within our delivery zone.
I never received my order confirmation — what now?
I never received my order confirmation — what now?
Please check your spam or junk folder first.
If you still can’t find the email, it’s likely that your email address was entered incorrectly at checkout.
Please contact us with your full name, shipping address, and the correct email address, so we can update it and resend your confirmation email.
How can I pay for my order?
How can I pay for my order?
We accept PayPal and credit cards for fast and secure checkout.
The size tag on my product doesn’t match what I ordered.
The size tag on my product doesn’t match what I ordered.
Don’t worry — we convert sizes for international shipping. The item you received matches the measurements in our size chart, even if the label shows a different size.