How can we help?
How do I track my order?
You can track your order anytime using your order number and email, or your tracking number, on our Track Order page.
Go to Track Order
When will my order arrive?
Delivery usually takes 5–10 business days within the United States. You’ll receive a shipping confirmation once your order is on its way.
How fast do you ship?
Orders are shipped within 24 hours. Shipping is free on orders over $60.
Will I have to pay import or customs fees?
No, there are no additional fees beyond what you pay at checkout.
Why does it say my address isn’t valid at checkout?
Our delivery service is limited to specific U.S. states. If you see this message, we don’t ship to your area yet. You can try another valid U.S. address within our delivery zone.
I never received my order confirmation — what now?
Please check your spam or junk folder first. If you still can’t find the email, your email address was likely entered incorrectly at checkout. Contact us via the contact form with your full name, shipping address and the correct email address, so we can update it and resend your confirmation.
Can I change or cancel my order?
Reach out via the contact form as soon as possible. Orders ship within 24 hours — if yours hasn’t shipped yet, we’ll do our best to adjust or cancel it. Once an order has shipped, it can no longer be changed or cancelled. Once your order has shipped, it can no longer be changed or cancelled.
My tracking has not updated. What should I do?
Tracking updates can sometimes take a few days to appear, especially while a parcel is moving between carriers or distribution centers. Please allow a little extra time and check the tracking page again. If there has been no update for several days, contact us with your order number so we can investigate.
Track Your Order
My order is taking longer than expected. What should I do?
If your estimated delivery window has passed, first check your tracking information for the latest update. If your parcel is still moving, please allow the carrier a little additional time. If tracking has stopped updating or your order appears to be delayed, contact us with your order number.
Track Your Order
My tracking says delivered, but I have not received my order. What should I do?
First check around your property, with household members, neighbors and any safe place where the carrier may have left the parcel. Also verify that the shipping address in your order confirmation is correct. If you still cannot locate it, contact us with your order number so we can request delivery information from the carrier.
Why was my package returned to the sender?
A parcel may be returned because the address was incomplete or incorrect, delivery attempts were unsuccessful, or it was not collected from a pickup point in time. Contact us with your order number so we can check the reason and explain the available options.
What happens if I entered the wrong shipping address?
Contact us as soon as possible. If your order has not yet been processed, we may be able to correct the address. If the parcel has already shipped, we cannot guarantee that it can be redirected. If it is returned to the sender, contact us so we can explain the available reshipping or refund options.
I did not collect my package from the pickup point. What happens now?
Parcels that are not collected within the carrier’s collection period may be returned to the sender. Contact us with your order number so we can check the status and explain the available reshipping or refund options.
What is your return policy?
We offer a 30-day money-back guarantee. Not right for you? You have 30 days to return your order for a refund. Conditions apply: items must be unused and unworn, in their original condition.
How do I return an item?
Contact us via the contact form with your order number and the reason for your return — for example a size issue, a quality issue, or simply not what you expected. Knowing the reason helps us offer the best solution and help you as quickly as possible. We’ll then guide you through the return step by step.
What if the product doesn’t fit me?
No worries — you’re covered by the 30-day money-back guarantee. Check the size guide on each product page to find your best fit.
When will I receive my refund?
Once we’ve received your return, you can expect the refund back on your account within 7 business days.
Can I exchange an item for another size?
If you ordered the wrong size, contact us with your order number, the product you received and the size you would like instead. We will explain the available exchange or return options based on your order and location.
Can I return an item because I changed my mind?
Yes. Eligible unused items can be returned within the return period. Contact us with your order number and the reason for your return so we can provide the correct return instructions.
What should I do if I received the wrong product, size or color?
Contact us with your order number and clear photos of the product you received, including the product label and packaging. Once we have reviewed the information, we will explain the next steps and arrange a suitable solution.
Please include: your order number · a clear photo of the complete product · a clear photo of the product label · a photo of the packaging, if available.
What should I do if an item is missing from my order?
First check whether your order was shipped in more than one package. If all packages have arrived and an item is still missing, contact us with your order number and a photo of everything you received, including the packaging.
Please include: your order number · the name of the missing item · a photo of all items received · a photo of the shipping package and label.
What should I do if my product arrived damaged or faulty?
Contact us with your order number and clear photos or a short video showing the issue. Please also include a photo of the product label and the packaging, if the package was damaged. Once we have reviewed the information, we will explain the available replacement or refund options.
Please include: your order number · a clear description of the problem · photos or a short video showing the issue · a clear photo of the product label · photos of the packaging, if damaged.
Do I need to return a damaged or incorrect item?
Please do not return the item before contacting us. Our support team will first review the issue and let you know whether a return is required.
Who pays for return shipping?
Return shipping costs are the customer’s responsibility. Contact us before sending anything back so we can provide the correct return instructions.
How do I choose the right size?
Use the size guide on each product page to compare your measurements and choose the fit that works best for you.
The size tag on my product doesn’t match what I ordered.
Don’t worry — we convert sizes for international shipping. The item you received matches the measurements in our size chart, even if the label shows a different size.
How can I pay for my order?
We accept PayPal and credit cards for fast and secure checkout. Apple Pay, Google Pay, Shop Pay and Klarna are also available at checkout.
Is checkout secure?
Yes — trusted checkout with 100% secure payment methods.